Month: May 2016

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AUP Oceanic Conference May 23 – 25, 2016

AUP Oceanic Conference May 23 – 25, 2016 Hey, by the way, I will be traveling to Australia to give four lectures at this year’s AUP Oceanic Conference: Hey, by the way, I will be…
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Responding to Negative Reviews

Everyone is Going to Get a Negative Review It doesn’t matter what you do, there’s those people out there who live for negative reviews. You can see them on sites like Yelp. I love going…
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Methods to Generate More Reviews Part Three

So far we’ve covered incenting your employees to ask for reviews, asking for reviews at POS, asking rhetorical questions in your waiting room, and emailing your customers directly asking for a review. Here are two…
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Methods to Generate More Reviews Part Two

We covered incenting your employees to ask for reviews and asking for reviews at point of sale. Now let us discuss asking rhetorical questions to get more positive reviews. This has been fantastic at building…
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Methods to Generate More Reviews Part Two

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