AUP Oceanic Conference May 23 – 25, 2016 Hey, by the way, I will be traveling to Australia to give four lectures at this year’s AUP Oceanic Conference:
Everyone is Going to Get a Negative Review It doesn’t matter what you do, there’s those people out there who live for negative reviews. You can see them on sites like Yelp. I love going to Yelp and finding profiles of someone who has 15 reviews and there’s like 14 of them that are 1 star and the others are 2 stars. Wow, this person is miserable and unfortunately they walked into your business.
So far we’ve covered incenting your employees to ask for reviews, asking for reviews at POS, asking rhetorical questions in your waiting room, and emailing your customers directly asking for a review. Here are two more methods.
We covered incenting your employees to ask for reviews and asking for reviews at point of sale. Now let us discuss asking rhetorical questions to get more positive reviews. This has been fantastic at building reviews with non-sales oriented staff because they don’t have to ask anything, it sits on the table top. It’s just a passive question. Add a table top menu frame that showcases easy questions for which you will receive positive reviews